Pakistani designers pride themselves on being some of the best at their craft. They continuously keep making new collections as well as new lines for people all over Pakistan, and even the world, to buy and wear. One of the new age designer brands is Zara Shahjahan, whose brand is all about nostalgia and bringing back that ‘old world charm’. This brand has grown to become very popular, especially among younger shoppers.
It isn’t hard to see why.
A large number of Pakistanis live abroad, and they do enjoy shopping from Pakistani brands.
One such customer is Rabia, who lives abroad and ordered some clothes she liked from Zara Shahjahan.
Sadly for her, her experience did not go well. She’s alleging that she ordered a gharara from Zara Shahjahan, however, that is not at all what she received in the mail. What’s worse is that when she messaged the brand about her order, rather than trying to resolve the issue, they ignored her and eventually blocked her.
This is what she ordered, and what she received.
This is truly like those memes about online shopping that we see online. However, I don’t think anyone would have expected those memes to apply to a name brand.
It seems like from this photo, that Rabia got pants rather than the gharara she was hoping for.
She also posted a screenshot of the Zara Shahjahan Instagram page, showing that they did block her account.
The outfit in question is from the brand’s collection from last year.
People with similar experiences spoke out.
This person was not the only one to receive a faulty order, and apparently have no one listen to her concerns.
Some people did disagree with Rabia’s claims however still found Zara Shahjahan’s response problematic.
This isn’t an issue with just Zara Shahjahan.
There was a lot of debate around whether or not the received order was any different than the model’s picture, however, just as many people sided with Rabia and her experience. All of that being said, if Zara Shahjahan actually responded to a client’s concerns in this way, it is rather disappointing. For a brand that sells at a certain price point, there is an expectation of quality, customer service, and customer relations. However, there is one relevant concern, that being if Rabia bought her outfit from the proper channel.
We got in touch with the team at Zara Shahjahan. This is their response:
“We deliver thousands of outfits every month and each and every complaint is replied to on the proper channel. If she bought this outfit from our online store then there is a customer care service and she should have gotten in touch with them. Our Instagram account is not a customer care service, it’s an advertising platform. Our customer is always our first priority but bullying and abusive language will not be tolerated”.
What do you think of all this? Let us know in the comments 🙂
Cover Photo Courtesy: @irfanistanofficial / Instagram