That is not how a school should function.
The CEO of Headstart in Islamabad wrote a disgustingly rude response to the parent of a student, asking about discounted school fees.
This is how the CEO of #Headstart School System #Islamabad replies to one of the mid-income level parent who is asking for a fee discount. #PrivateSchooling #HeadStartSchool pic.twitter.com/djXGHT9K69
— Mobashir Hasan (@BABUCRATE) February 12, 2019
The parent, a Government Officer, was previously paying the Headstart school fees with a 20% discount, applicable to Government Officials. In the email, the parent explained that in previous fee bills, the 20% discount was applied and he was able to pay for both of his children’s education at the school.
He spoke to the fact that due to the fact that most Government officers belong to the lower-middle class social economic class, paying fees with a discount was very beneficial for people like him. He noticed that the current month did not avail the set discount appointed by the Supreme Court and simply requested the school to continue the initial cost.
However, what should have been a regulatory response to a concerned parent turned into a disgusting response sent by the school’s CEO.
Naznin Murtaza, the CEO of the school system, responded to the parent in the most offensive way.
Not only was the response uncalled for, but it was also horribly rude and condescending.
The letter was threatening, condescending and rather than explaining a reason for why the discount had not been applied, Murtaza had no problem laying out the way she felt about the discount and the way that it was possibly affecting the school and its internal budget.
We have reached out to the school for any comment on the situation and have yet to hear a response.
However, the language is quite clear in the email and regardless of the context, the way the CEO is speaking to a concerned parent is absolutely unacceptable.
The image itself caught the attention of people on Twitter and their reactions suggest that clearly, this behaviour is not okay for a school and everyone knows it.
Respect your point of view. The issue is not the fee package to me. It’s the sarcastically humiliating tone and language. Ma’am CEO could’ve replied in a more dignified, professional and logical way. #Respects
— Mobashir Hasan (@BABUCRATE) February 13, 2019
I wish somebody would know what the definition for 'quality' of education for this ceo is. Or maybe she is on a mission. She wants to provide everybody with the quality of education, she couldn't clearly get..
— Ali Hasnain Yousfani (@AliYousfani) February 13, 2019
Can’t find an educationist in her. Rude n demeaning.
— Azhar M Khan (@AzharMKhan3) February 13, 2019
Money can’t buy you class..
— donno (@nogreatgame) February 14, 2019
With heads like her, we have waived goodbye to good schools and educational institutions.🙄
— Ayesha Waheed (@ayeshawaheedk) February 14, 2019
In December, the Supreme Court had ruled that every private school in the country was to apply 20% discounts in expenses, due to increasing school fees.
This move was to help the families of children who could not afford education as easily. However, for individuals running schools, this could have also led to a decrease in quality in education in their eyes, and a decrease in the quality of the school and its image in the public.
While it is understandable that government-appointed budget cuts can be stressful to the institutions they are applied in, it is absolutely not okay for any person of said institution to interact with a parent aka the client, in this way.
Have you seen the image floating around on Twitter? What do you think about it? Let us know in the comments below.
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Cover photo source:@BABUCRATE Via Twitter/Pinterest